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Ecrivez-nous quand et ou ou vous voulez, nous nous efforçons d'être au service de nos clients quotidiennement dans le but de les satisfaire toujours Contact us Write from the live chat which is on the right at the bottom of the page of the site or fill out the form below This on all subjects whether on our sea or road air freight through the details on the transport of packages and goods contact us First name Name E-mail Write us your message Phone Company Job Enter a URL Import a file Import a file Import a supported file (max. 15 MB) Send Thank you for what you sent ! OUR LOCATIONS EXPRESS CARGO AFRICA / MOROCCO & INTERNATIONAL Address: Ain Chok, Boulevard sidi massaoud, lamkanssa 4 Block D, Street 14 - Store 10, Casablanca-Morocco Such : +212 6 67 86 85 81 International Email contact@expresscargoaf.com EXPRESS CARGO AFRICA IVORY COAST Address: YOPOUGON ANANERAI NEXT TO TOTAL STATION. Tel: +225 01 41 78 00 90 /+225 07 77 00 17 18 E-mail : abidjan@expresscargoaf.com E EXPRESS CARGO AFRICA MALI Address: At the large market not far from the place of remembrance. Tel: +223 79 42 92 60 / +223 93 16 14 01 E-mail : bamako@expresscargoaf.com EXPRESS CARGO AFRICA BURKINA FASO & NIGER Address Market of 10 Yaare in Ouagadougou Tel +226 56 36 08 22 E-mail : burkina@expresscargoaf.com EXPRESS CARGO AFRICA GUINEA CONAKRY Address: Conakry, Madina Market building Diallo Sadakadji number C19 Such : +224 620 02 65 35 / Fix +224 621 89 57 26 E-mail : conakry@expresscargoaf.com EXPRESS CARGO AFRICA CONGO-KINSHASA Address: big moro lake market +243 97 17 06 485 EXPRESS CARGO AFRICA CONGO BRAZZAVILLE Address: Avenue de France +242 66 10 93 39/05 625 13 33 TRACK YOUR PACKAGE Tracking TRAVEL DATES See dates ESTIMATE Get a quote

Express Cargo Afrique is an international company for the transport of parcels and goods between different African countries, in particular from Morocco to Sub-Saharan Africa. E-COMMERCE Express Cargo Afrique offers an E-commerce service to companies and individuals operating in sub-Saharan Africa. Register and Learn more Who are we ? TRACK YOUR PACKAGE Tracking TRAVEL DATES See dates ESTIMATE Get a quote +5 Years of experience +29.867 Parcels sent in 2022 +10 African countries OPENING TIME Come meet us Monday - Thursday: 9:30 a.m. - 6 p.m. Friday: 9.30 a.m. - 12 p.m. 2-6 p.m. Saturday: 10 a.m. - 5 p.m. GET A QUOTE Are you a company ? write to us and get a fair and guaranteed price whether for sea or road air freight West Africa Maritime transport See our types of transport Truck transport See our types of transport West Africa Central Africa Air Transport See our types of transport Central Africa Import a file Import a supported file (max. 15 MB) Send Thank you for what you sent ! Devis OUR TESTIMONIALS At EXPRESS CARGO AFRIQUE, we strive to put ourselves in our customers' shoes when they call on us, in order to try to understand them as well as possible and to offer them an appropriate service. Take a look below to see what our customers are saying about us. Read the testimonial NEWS Invoice in PDF format Dès le départ du 24.03.2022 la totalité ou 90 % des factures que nous enverrons à nos clients seront 100% digitale et en format PDF. Express Cargo Afrique Mar 30, 2022 1 min read 2 key figures to know in this month of February Nous avons établi deux nouveaux records au sein de l'entreprise en 2022 soit plus de 900 colis envoyés en une seule journée. Express Cargo Afrique Feb 11, 2022 2 min read Annual Report 2021 Everything you need to know about the year 2021 at Express Cargo Afrique. Innovation Express Cargo Afrique Jan 26, 2022 5 min read TRACK YOUR PACKAGE Tracking TRAVEL DATES See dates ESTIMATE Get a quote

Putting our customers at the center of our knowledge is essential for us. Find out what our customers think of us! Testimonials CECILE BOUATENIN I have been sending my parcels via EXPRESS CARGO AFRIQUE for 1 year now and I could say that I am very satisfied with the service, in particular the customer service, the speed and the security of my parcels. SALOMBA KABA I am always happy to work with the E-company xpress C argo Afrique I never hesitate to refer other clients to the company. Keep it up and thank you for your availability to customers. AZIZ DOUMBIA I chose your service because you are very reliable, fast, punctual and efficient. KAGIONNI YVES DESIRE BAO With months of experience now, I could put my hand to the test to certify that they are 100/100 reliable and warm. TRACK YOUR PACKAGE Tracking TRAVEL DATES See dates ESTIMATE Get a quote

Discover our FAQ and inform yourself of any changes and have the answers to your questions daily TRACK YOUR PACKAGE Tracking TRAVEL DATES See dates ESTIMATE Get a quote

L'ensemble des éléments concernant notre politique de confidentialité, vos données, vos informations et votre vie privée. PRIVACY POLICY Last revised: 02/15/2021 Introduction We (“Express Cargo Africa”) care about the privacy of the users (the “user” or “you”) of our website and / or our mobile space (the “Site” and the “Mobile Space” , respectively) and we are committed to protecting the information that users share with us when using our Site and / or our Mobile Space (collectively, the “Digital Properties”), and we are fully committed to protecting and using your information in accordance with applicable law. This Privacy Policy describes our practices regarding the collection, use and disclosure of your information through our digital properties (the "Services"), when you access the Services from your device. Before accessing or using any of our Services, please read this Policy carefully. confidentiality and ensure that you fully understand our practices regarding your information. If you read and fully understand this Privacy Policy, and you remain opposed to our practices, you must immediately and cease all use of our Digital Properties and our Services. By using our Services, you agree to the terms of this Privacy Policy and continuing to use the Services constitutes your acceptance of this Privacy Policy and any amendments to it. In this Privacy Policy, you will find explanations of the questions following: ● The information we collect ● How we collect information ● Why we collect the information ● Who we share information with ● Where is the information stored ● How long is the information kept ● How we protect information ● Minors ● Changes or updates to the Privacy Policy The information we collect Below are the different types of information we may collect. ● Unidentified and unidentifiable information, which may be provided by you during the registration process or collected when you use our Services (the “Non-personal information”). Non-personal information does not not identify the person from whom they were collected. The Non-Personal Information we collect primarily consists of Technical Information and Aggregate Usage Information. ● Information allowing you to be individually identified, that is to say information which identifies you or which can, with a reasonable effort, identify (“Personal Information”). The Personal Information that we collect through our Services includes but is not limited to name, email address, address, phone number, IP address or other information. requested whenever necessary. If we combine Personal Information with Non-Personal Information, we will treat the combined information as Personal Information for as long as it remains combined. How we collect information Below are the main methods we use to collect information: ● We collect information when you use the Services. When you visit our Digital Properties or you use our Services, we may collect, collect and record these uses, sessions and related information. ● We collect information that you voluntarily provide to us. By For example, we collect the information you provide to us when you contact directly through any communication channel (for example when you send us an email with a comment or feedback). ● We may collect information from third party sources as described below. below. ● We collect the information you provide to us if you log in to our Services through third party services like Facebook or Google. Why we collect the information We use your Personal Information for the following purposes: ● To provide and operate the Services ● To develop, personalize and improve our Services ● To respond to your reactions, requests and requests and provide you with our assistance ● To analyze demand and usage patterns ● For other internal, research or statistical purposes ● To strengthen our capacities in terms of data security and prevention of fraud ● To investigate possible violations, enforce our conditions or our policies, or comply with any law, regulation or authority applicable government. ● To send you updates, notices, promotional materials and more information about our Services. If we send you emails promotional products, you can choose to no longer receive them by clicking on the link of unsubscribe that these emails contain. Who we share information with We may share your information with our service providers, in order to operate our Services (for example, by storing information about third-party hosting services, by providing our technical assistance, etc.) We may also disclose your information in the following circumstances: (i) for investigate, detect, prevent or take action regarding illegal activities or other wrongdoing, suspicion of fraud or security issues; (ii) for establish or exercise our rights of defense against legal claims; (iii) to protect our rights, property or personal safety and those of our users or the general public; (iv) if we or any of our affiliates undergo a change of control, including included through merger, acquisition or purchase of all or substantially all of our assets; (v) to collect, hold and / or manage your information through our authorized third-party service providers (for example, online service companies), in the extent to which this is reasonable for commercial purposes; or (vi) to cooperate with third parties with the aim of improving your experience. To avoid any possible confusion, we can transfer and disclose to third parties or otherwise use Non-Personal Information in our sole discretion. Please note that our Services allow you to participate in certain social activities such as posting content, information or comments, as well as following other users and chat with them. Be aware that the content or information you provide in these areas can be read, collected and used by other people who have access to it. We do not recommend sending to a server or sharing any information that you do not want to be made public. If you submit any content on our Digital Properties or otherwise provide it in connection with the use of a Service, you do so at your own risk. We cannot control the actions of other users or members of the public who may access your information and content. You understand and acknowledge that, even after their removal from you or us, copies of your information may remain visible on archived or cached pages, or that a third party may have copied or stored such content. Cookies and similar technologies When you visit or access our Service, we allow certain third parties to use web beacons, cookies, web beacons, scripts, beacons and other technologies and analytics services ("Tracking Technologies"). These Tracking Technologies can allow third parties to automatically collect information about you in order to to improve the way you browse our Digital Properties, to improve the performance of our Digital Properties and to personalize your experience on our Digital properties, as well as for security and fraud prevention purposes. To find out more, see our Cookie Policy. Through our Service and digital Properties (including websites and applications that deploy our Service), we may provide advertisements that may also be tailored to you, for example advertisements that are based on your recent surfing behavior on different websites, browsers or devices. In order to deliver these advertisements to you, we may use cookies and / or JavaScript and / or web beacons (including clear GIFs) and / or HTML5 local storage and / or others technologies. We may also use third parties, such as network advertisers, which are third parties that display advertisements based on your visits to the websites, in order to present you with targeted advertisements. Third party ad network providers, advertisers, sponsors and / or traffic measurement services may also use cookies and / or JavaScript and / or web beacons (including invisible GIFs) and / or LSOs Flash and / or other technologies to measure the effectiveness of their ads and personalize advertising content for you. These cookies and other third-party technologies are governed by the specific privacy policy of each third party, and not hereby. Where is the information stored Non-personal information Please note that our companies, as well as partners and service providers at who we trust, are located all over the world. All Information No personal information that we collect is stored and processed in various jurisdictions across the world, for the purposes detailed in this Privacy Policy. Personal informations Personal Information may be retained, processed and stored in the United States America, Ireland, Japan, Israel and other jurisdictions if needed for the proper provision of our services and / or if required by law (as explained in more detail below- below). How long is the information kept: Please note that we keep the information we collect for as long as necessary to provide the Services and to comply with our legal obligations or contractual towards you, resolve disputes and enforce our agreements. We may rectify, complete or delete incomplete or inaccurate information, to any time and at our sole discretion. All direct payment gateways offered by the host of our Properties digital and that we use comply with the standards set by PCI-DSS, such as managed by the PCI Security Standards Council, which is a joint effort of companies like Visa, MasterCard, American Express and Discover. PCI-DSS requirements contribute to ensure the secure handling of credit card information by our store and its service providers, including physical, electronic and procedural. Regardless of the efforts made and the measures taken by us and our host, we do not cannot and do not guarantee the absolute protection and safety of information that you upload, post or otherwise share with us or someone else. We encourage you to set strong passwords and to avoid providing us or provide anyone with sensitive information the disclosure of which you believe could cause you substantial or irreparable harm. In addition, emails and messages snapshots are not recognized as safe forms of communication, we ask, and encourage you, not to share sensitive information by through these methods. Minors The Services are not intended for underage users. We do not collect deliberately informing children. If you are under the age of majority, you should not not download or use the Services, nor provide us with any information. We reserve the right to request proof of age at any time in order to ensure that minors do not use our Services. If we learn that a person does not have have reached the age of majority using our Services, we may prohibit and block access to this user to our Services, as well as delete all information stored with us concerning this user. If you have reason to believe that a minor has shared information with us, please contact us as below. We will only use your personal information for the purposes set out in this Privacy Policy. confidentiality, if: ● The use of your Personal Information is necessary to perform a contract or take steps to enter into a contract with you (for example, to to provide you with the Services or to provide you with our customer or technical support) ● It is necessary for us to use your Personal Information to comply with a relevant legal or regulatory obligation ● It is necessary for us to use your Personal Information for our interests legitimate as a business, provided that such use is at all times proportionate and respectful of your privacy rights. If you are located in the EU, you can: ● Ask to receive confirmation that your Personal Information concerning are processed or not, and access the Personal Information that we store about you, as well as certain additional information ● Request to receive Personal Information that you provide to us directly on a voluntary basis in a structured format, commonly used and readable by machine ● Request rectification of your Personal Information which is under our control ● Request erasure of your Personal Information ● You object to the processing of personal data by us ● Request the limitation of the processing of your Personal Information by us ● File a complaint with a supervisory authority However, please note that these rights are not absolute and may be subject to our own legitimate interests or regulatory requirements. If you have any questions of order general information about the Personal Information we collect and how we use, please contact us as below. As part of the provision of the Services to our users, we may transfer information to affiliated entities or other third parties beyond the borders of your country or jurisdiction, to other countries or jurisdictions around the world. By using the Services, you consent to the transfer of your information outside the EEA. If you are located in the EEA, your Personal Information cannot be transferred to places outside the EEA only if we are satisfied that a level of adequate or comparable protection is in place to protect Personal Information. We will take reasonable steps to make sure we have agreements appropriate contractual agreements with our third parties to ensure that adequate safeguards are in place so that the risks of illegal use, modification, deletion, loss or theft of your Personal Information is minimized, and that these third parties act at all times in compliance with applicable laws. CCPA rights relating to your information If you are a resident of California using the Services, California Privacy Law Consumer Privacy Policy (the "CCPA Law") may give you the right to request access to your information and its deletion. To exercise your right to access and delete your information, please let us know. contact as indicated below. Users of the Services who are residents of California and under the age of 18 can request and obtain the removal of any content they have posted by sending us an e- e-mail to the address indicated below in the "Contact us" section. Any request in this meaning should be marked "California Removal Request" in your email. All request will need to provide a description of the content you wish to remove and information reasonably sufficient to permit us to locate such content. We reject all California Removal Request that are not marked or sent correctly, and we may not be able to respond if you do not provide the correct information. Please note that your request does not guarantee a complete or complete removal of the relevant content. For example, the documents you have published can be reposted by another user or a third party. Changes or updates to the Privacy Policy We may revise this privacy policy whenever necessary, at our sole discretion, and the most recent version will always be displayed on our website (as indicated under “Latest Revision”). We encourage you to consult this Privacy Policy regularly to become aware of any modification. In the event of material changes, we will post a notice on our website. to announce these changes. If you continue to use the Services after notification changes to our website, this will constitute your acknowledgment of, and your consent to, these changes to the Privacy Policy and your agreement to be bound by the conditions of these modifications. Contact us : If you have general questions about the Services or the information we collect about you, or how we use it, contact us: Name: EXPESS CARGO AFRICA Address : Casablanca, Ainchock Boulevard Tah Rond-point SMARRA, Morocco. E-mail: contact@expresscargoaf.com

Express cargo afrique est une entreprise internationale de livraison de plusieurs biens entre différents pays africains. ABOUT US Since our inception in 2019, we have worked with many clients all over Africa. Need experienced professionals at your service? We pay particular attention to the recruitment of our employees. We carry out all projects efficiently and on time, and do our utmost to establish lasting relationships with our customers, all to ensure maximum and optimal security of the transport of parcels and goods throughout Africa. OUR VISION We know the different problems that African companies and traders encounter, the exchange of goods between different countries and the free exchange of goods between Africans is an asset that African international trade professionals and countries should consider and in the optics to see this 100% realized in the near future EXPRESS CARGO AFRIQUE 's vision is to be a major player facilitating the transport of goods between different African countries. OUR MISSION EXPRESS CARGO AFRIQUE 's mission is to help traders , individuals and businesses to send their goods and parcels safely from Morocco to sub-Saharan Africa within a reasonable time frame. OUR VALUES For us, nothing is more important than the SAFETY of our customers' packages and goods, PUNCTUALITY and PROFESSIONALISM are part of our DNA, which is why the satisfaction of our customers is and will always remain our PRIORITY . These 4 fundamental values of the company constitute our LEITMOTIV. PUNCTUALITY SECURITY PROFESSIONALISM SENSE OF HEARING TRACK YOUR PACKAGE Tracking TRAVEL DATES See dates ESTIMATE Get a quote

We provide you with everything you need to accelerate your growth in the field of E-commerce in Africa. Discover our E-commerce service for companies and individuals. Do you like or want to use our services to send parcels and goods to different African countries? and you evolve in the field of E-commerce? You are in the right place ! We provide you with everything you need to accelerate your growth in the field of African E-commerce. In addition to having the status of E-commerce partner, you will also benefit from: discount A partner shipping rate to all countries where our E-commerce service is applied, namely (Mali, Ivory Coast, Burkina Faso, Guinea Conakry) gift Free kg and special discounts applicable to this service to encourage you Star First-ever access to new features, company news and updates, and offers. User A qualified team at your disposal to help you deliver your products, and advise your customers Cat The possibility of discussing directly with the specialists and managers in charge of e-commerce, transport and logistics of the company. Free pick-up of your packages anywhere in Casablanca and a home delivery service available to you. Become a partner E-commerce is quite simple: EXPRESS CARGO AFRICA Are you ready to take advantage of our services? Register

These Conditions apply to the handling of Shipments originating in the Kingdom of Morocco. Separate general conditions of carriage are applicable there. For further information regarding any part of the Express Cargo Africa services, see our website. SHIPPING CONDITIONS To consult the shipping conditions in PDF version, in force from February 21, 2022, (only in French & English ). To download 1. App 2. Definitions 3. Fees 4. Fuel and other additional pickup service charges. 15. Undeliverable Shipments. 16. Money Back Guarantee. 21. Subcontracting. 24. Non-Waiver. 5. Adjustment of invoices and volumetric weight. 10. Prohibited Goods. 6. Billing. 11. Dangerous Goods. 7. Preparation of Shipments. 12. Routing. 8. Refusal or Rejection of Submissions. 13. Delivery. 9. Inspection of Shipments. 17. Limits of Liability. 18. Disclaimers of Liability. 22. Entire Agreement. 25. Compulsory duty. 14. Redelivery. 19. No Warranty. 20. Complaints. 23. Assignment. 26. Governing Law and Jurisdiction. 1. Application 1.1 These Conditions apply to the handling of Shipments originating in the Kingdom of Morocco. Separate general conditions of carriage are applicable there. In certain markets, local conditions or postal regulations may apply instead of or in addition to these conditions (in all cases, available on expresscargoaf.com in the applicable countries and territories). For further information regarding any part of the Express Cargo Africa Services, please refer expresscargoaf.com to earlier or different version of the Terms. The Sender, by entrusting a Shipment to Express Cargo Afrique, accepts the Conditions in force on the date specified. Express Cargo Afrique reserves the right to unilaterally modify or supplement these Conditions at any time. 1.3 In the event of a conflict between these Conditions and any other Express Cargo Afrique transport document, including the general conditions of any of shipment or invoices of Express Cargo Afrique, any cargo manifest or any shipping label, these Conditions prevail insofar as they do not conflict with the applicable Convention(s), or other mandatory laws, including including applicable local postal regulations. 1.4 Available Services may be modified or suspended by Express Cargo Afrique at any time. Said modification or suspension applies to Shipments entrusted to Express Cargo Afrique after this date. Detailed information on the Services in force is available on the expresscargoaf.com . 1.5 In these Conditions, all decisions of EXPRESS CARGO AFRIQUE are made at the sole discretion of EXPRESS CARGO AFRIQUE, and 'including' means including but not limited to' unless expressly stated otherwise. 2. Definitions. " Packing List" or "Bordereau" means any shipping document, manifest, packing slip, label, stamp, invoice, electronic entry or similar item used as part of the System. Express Cargo Afrique to initiate the handling of a Shipment. " Ancillary Services" means all services that do not meet the definition of Transport Services. " B2C Shipments" means Shipments within the framework of a commercial transaction between a Sender-professional (a person acting for professional purposes) and a Recipient-consumer (a natural person acting for purposes which do not fall within the scope of his professional activity) . days during which the companies of the country, territory or region of dispatch or of the country, territory or region of destination carry on their commercial activity. Business Days and holidays may vary by country, territory or region. Contact Express Cargo Afrique for deliveries that may be affected. " Business Delivery" means delivery to commercial or professional premises, excluding (a) homes or private residences, (b) accommodation where a professional activity is exercised from a domicile or residence designated as such by the Sender, and (c) B2C Shipments . charged or levied under these Terms as applicable, including fuel and other surcharges, incidental customs clearance service charges, incidental charges, declared value for carriage charges, return charges, special handling charges , customs duties and taxes, additional costs relating to imports and exports, as well as other costs reasonably incurred by Express Cargo Afrique relating to the tra nsport of a Shipment.of other charges or surcharges are available at www.expresscargo.com/faq “CMR” means the Convention on the Contract for the International Carriage of Goods by Road 1956, as amended in 1978. “ Conditions” refers to these general conditions of carriage, as updated on the expresscargoaf.com website if necessary. " Conventions" refers to the CMRs collectively, and any other regional agreement (WAMU, ECOWAS, SADC etc). " Declared value for Carriage" means the value, if any, indicated by the Shipper on the Waybill, or the invoice, constituting the maximum amount of liability of Express Cargo Afrique in connection with the Shipment for which the Shipper pays required charges. " Declared Value for Customs" means the selling price or replacement cost of the contents of a Shipment, subject to customs clearance requirements. " Delivery Time" means the delivery time published relating to the services of Express Cargo Afrique or the delivery time indicated by the Customer Service that Express Cargo Afrique undertakes to respect for the Shipment taking into consideration the items transported, the date, the precise destination, the weight and the value of the Shipment. " Package" means any package or single piece that is entrusted by the Sender to Express Cargo Afrique for transport and which is accepted by Express Cargo Afrique the Sender . Prohibited Goods” means the items and types of Shipments defined herein (Prohibited Items) of these Conditions. “ Recipient” means the natural or legal person indicated on the Waybill or invoice as the recipient of the Shipment. or invoice as the sender of the Shipment. Waybillus after the applicable Delivery Time, except as otherwise provided in these Terms. Any delivery time published online or elsewhere or which is estimated by Express Cargo Afrique Customer Service on the basis of incomplete information by the Sender is purely indicative and does not constitute a firm Delivery Time. Express Cargo Afrique's records recording estimated delivery times are conclusive evidence of such estimates. Ancillary Services and Transportation Services collectively. meansin the form of Parcels, or in the form of freight, appearing on a single waybill . excluding other charges and surcharges that may be assessed or collected, such as fuel surcharges, incidental charges, Declared Value for Carriage charges, special handling charges, customs duties and taxes, additional charges related to imports and exports, as well as other surcharges. " Transport Services" means the services for the transport of a Shipment offered and performed delivered by Express Cargo Afrique under an Express Cargo Afrique Waybill, Full information on all of these products, including product names, availability and delivery times, is available at expresscargoaf.com or in a tariff or transmission services agreement, if applicable. 3. Charges. The Carriage Charges applicable to the Shipment will be as published in Express Cargo Africa posted at www.expresscargoaf.com/faq or live chat on our platforms, or as otherwise expressly agreed in transport services contract Express Cargo Afrique. Quotes provided by Express Cargo Afrique for Charges or Services are estimates only, based on information provided by the Shipper. The Fees and Final Services may vary depending on the actual Shipment entrusted and the application of these Conditions. Express Cargo Afrique is not responsible, and no adjustment, refund or credit of any kind whatsoever will be made, following any discrepancy between, on the one hand, the estimate of the Fees made before the delivery of the Sending and on the other hand, the Costs invoiced to the debtor. The Charges applied are those applicable and in force at the time the Express Cargo Afrique is concluded, subject to the right of Express Cargo Afrique to periodically revise the Charges, including the Freight Charges, without notice. in the Express Cargo Afrique on the expresscargoaf.com . 4. Fuel and other additional charges related to the pickup service. Express Cargo Afrique reserves the right to evaluate and revise periodically and without notice the fuel surcharge as well as other additional charges stipulated on expresscargoaf.com . The duration and amount of said revisions will be determined by Express Cargo Afrique. The Sender, by entrusting a Shipment to Express Cargo Afrique, agrees to pay the additional charges in force at that time. Details of the additional charges currently applicable can be found on expresscargoaf.com. 5. Invoice Adjustment and Dimensional Weight. 5.1 Dimensional Weight pricing is applicable to all Shipments, on a case-by-case basis. If the Dimensional Weight exceeds the actual weight, Charges for Shipments will be calculated based on the dimensional weight and subject to additional Charges. 5.2 The Dimensional Weight is calculated by multiplying the length x height x width of the Package (the all in centimeters) and dividing the product by a denominator of standard dimensions or any other number applicable at the time of tender of said Shipment to Express Cargo Afrique, as specified by Express Cargo Afrique on expresscargoaf.com. 5.3 Express Cargo Africa may audit each Waybill or invoice to verify the Transportation Service selected, the actual weight or Dimensional Weight of the Shipment/Package, or the number of Packages in a Shipment. If the Transport Service selected, the actual or volumetric weight, or the number of packages indicated on the Waybill is incorrect, Express Cargo Afrique may make corrections to the Waybill. 5.4 Express Cargo Afrique may make adjustments to the invoice and will be entitled to charge a special handling fee for having had to make corrections and changes to the Waybill. The method(s) used and applicable Fees to make such corrections or adjustments are available upon request. 6. Invoicing. 6.1 Invoices relating to Transport Costs and other Related Costs are in principle payable without deduction or set-off, within 30 days of the invoice date. For some countries, different payment terms may apply; further information is available on request. Invoices for customs duties, taxes and other related charges are payable upon receipt. Notwithstanding, Express Cargo Afrique reserves the right to require the payment of all Charges in advance, however Express Cargo Afrique invoices the transport with customs charges included in the price of the transport. 6.2 To the extent authorized by law, Express Cargo Afrique is likely to provide an electronic invoice by default, unless expressly requested otherwise by the debtor. 6.3 Express Cargo Afrique reserves the right to apply payments on the oldest invoices first, in cases where preferred discounts are not used or discount information is not provided with payment. 6.4 In the event of late payment, Express Cargo Afrique reserves the right to apply a surcharge, interest and administrative costs for said delay of payment. In this case, Express Cargo Afrique may apply the applicable fees, costs and/or interest rates, as determined by Express Cargo Afrique and in accordance with the laws of the Kingdom of Morocco or applicable local laws regarding late payment. 6.5 Regardless of payment instructions or provisions to the contrary, the Sender (or the party initiating an import transaction, as the case may be) will always remain ultimately responsible for the Charges, as well as in cases where the Consignee or the third party refuses to pay. 6.6 Disputes relating to invoices must be submitted by the Shipper or the Consignee respectively to Express Cargo Afrique no later than (at) 30 days from the invoice date or (b) on the due date of the invoice, the latest of these dates prevailing. Express Cargo Afrique will only accept the submission of such a dispute if the following elements are indicated for this purpose: (a) the invoice number, (b) the Waybill number and (c) the reason for the dispute , the parcel code. 6.7 Currency conversion. Express Cargo Afrique invoices must be paid in the currency indicated on the invoice or in the local currency according to the exchange rates stipulated from time to time by Express Cargo Afrique. 7. Preparing Shipments. 7.1 Packing. All Parcels must be prepared and packed by Express Cargo Afrique to allow damage-free transport depending on the nature and size of the goods under ordinary processing conditions in a platform transport and sorting environment and in accordance with applicable treaties, laws, rules and regulations, including those governing packaging, marking and labeling. ) can pack the package before sending. Sender Must be reported before shipment by the Shipper to Express Cargo Afrique, Express Cargo Afrique will not assume any liability for damage resulting from changes in temperature or atmospheric pressure if this information is not reported in advance. 7.3 Marking. It is the Sender's responsibility to correctly complete all necessary information on the Waybill. Each Shipment must indicate in a legible and durable manner the name, telephone number (address, street, city, country, in certain cases) and country including the postal code of the Sender and the Recipient. The Sender must attach the Waybill and all other required labels (e.g. heavy loads) to a conspicuous place on the exterior surface of the Shipment so that they can be easily read. Further information concerning the preparation of Shipments is available on the expresscargoaf.com website or on simple request. 8. Refusal or Rejection of Shipments. Express Cargo Afrique reserves the right to refuse, withhold, cancel, delay or return a Shipment at any time when Express Cargo Afrique considers that said Shipment would damage or delay other Shipments or property, to cause bodily harm, when its carriage is prohibited by law or violates any provision of these Terms; when the volume or type of Shipment diverges significantly from what was initially indicated by the Shipper to Express Cargo Afrique; or for any other reason. Acceptance of a Shipment by Express Cargo Afrique does not imply that such Shipment, including its content and quality, complies with applicable laws and regulations or with these Conditions. 9. Inspection of Shipments. 9.1 At the request of the competent authorities or at the discretion of Express Cargo Afrique in accordance with the laws, terms and conditions of Express Cargo Afrique and applicable regulations, Express Cargo Afrique may open or inspect any Shipment. 9.2 In accordance with applicable laws and regulations, Express Cargo Afrique may be required to carry out various checks on Shipments. Sender hereby disclaims all liability for any claims for damages or delays (including reliance on the Money Back Guarantee, as set forth in Section 19) resulting from such review. 10. Prohibited Goods. 10.1 Regardless of the destination of the Shipment, Express Cargo Afrique prohibits the carriage of the items listed below, and the Sender is prohibited from shipping the said items, unless expressly authorized by Express Cargo Afrique (of additional restrictions may apply depending on origin and destination): a . Firearms, war material, ammunition and spare parts; b. 3-D printers designed or exclusively used for the manufacture of firearms; vs. Explosives (Class 1.4 explosives may be accepted to and from certain locations; further information is available on request), fireworks and other items of an incendiary or flammable nature; d. Items similar to a bomb, hand grenade or other explosive device. These items include, but are not limited to, inert products, such as replicas, gadgets, training equipment and works of art; e. Military equipment from any country requiring an export license; f. Corpses, human organs or parts of human bodies; human or animal embryos, cremated or exhumed human remains; g. Live animals, including insects and pets; h. Carcasses and dead animals, or stuffed animals; i. Plants and plant bodies, including cut flowers (cut flowers are accepted from and to certain countries and territories, additional information is provided on request); d. Perishable foodstuffs, as well as foodstuffs and beverages must be refrigerated or kept in any other controlled environment; k. Pornographic and obscene materials; I. Money, including cash and cash equivalents (e.g., marketable securities, stocks, bonds and endorsed cash certificates), collector coins and stamps; Mr. Hazardous waste, including used needles and/or hypodermic syringes or other medical, organic and industrial waste; not. Ice (frozen water); y. Counterfeit goods, including goods bearing a trademark that is identical to or inherently indistinguishable from a trademark without the approval or supervision of the owner of such trademark (also referred to as "fakes" or "imitations") ); p. Marijuana, including marijuana for recreational or medicinal use and cannabidiol (“CBD”), any product that contains any amount of tetrahydrocannabinol (“THC”) and synthetic cannabinoids. q. Raw or unrefined hemp, as well as its components (including hemp stems, leaves, flowers and seeds); r. Tobacco and tobacco products, including but not limited to cigarettes, cigars, rolling tobacco, tobacco not intended for smoking, hookah tobacco. s. Alcohol or all beers prohibited from export and import in certain countries that we serve (unless expressly authorized by Express Cargo Afrique). 10.2 Whatever the destination of the Shipment, Express Cargo Afrique prohibits the transport of shipment listed below, and the Sender is prohibited from sending this type of shipment (additional restrictions may apply depending on origin and destination): a . Shipments or items the carriage, import or export of which is prohibited by any law, statutory provision or regulation; b. Shipments for which, unless expressly stated otherwise by Express Cargo Afrique, Express Cargo Afrique must obtain a special transport, import or export license or permit; vs. Undeclared, excise shipments or items requiring regulatory visa and authorization; d. Shipments whose Declared Value at Customs exceeds the authorized amount for a given destination; e. Dangerous Goods, unless their carriage is permitted by Section 11 (Dangerous Goods)of these Terms and Conditions; and f.that are soaked, leaking or emitting any odor. ParcelsExpress Cargo Afrique had been notified). Express Cargo Afrique reserves the right to refuse Parcels because of these restrictions or for security reasons. Express Cargo Afrique has the right to charge administrative costs for refused Parcels and, where applicable, the costs of returning the goods to the Sender. More detailed information is available upon request. 10.4 Section (Money Back Guarantee) does not apply to Prohibited Items. 11. Dangerous Goods. 11.1 Identification of Dangerous Goods. “Dangerous Goods” are products which, during their transport, may present any danger whatsoever to human beings, animals, the environment or the carrier. It is the Sender's responsibility to identify whether its Shipment contains Dangerous Goods as classified by the United Nations Recommendations on the Transport of Dangerous Goods, the International Civil Aviation Organization (ICAO), the international association of the air transport (IATA), and applicable laws and regulations. 11.2 Destination Restrictions. Limits apply to shipments of dangerous goods to many international destinations. If the sender has any questions regarding the countries served, the restrictions on the goods according to the countries or the availability of the services, he must contact the customer service of Express Cargo Afrique. 11.3 Services available. Certain Dangerous Goods Shipments must be accessible during air transport and be categorized as “Accessible Dangerous Goods”. “Inaccessible dangerous goods” do not need to be loaded in such a way as to be accessible during transport. The category of dangerous goods may affect the Service used for shipping. Express Cargo Afrique is also required to implement adequate segregation between non-compatible dangerous goods in all vehicles and aircraft. This requirement may result in the Shipment having to be transferred to the next available truck or flight where adequate separation can be arranged. 11.4 Additional Charges. There are special handling charges applicable to shipments containing dangerous goods. Additional charges are based on classification and type of special handling required, including whether items must be accessible during transport. 11.5 Dangerous Goods Regulations. All Packages containing dangerous goods must comply with all applicable laws and regulations, including the ICAO Technical Instructions for the Safe Transport of Dangerous Goods by Air and the United States Dangerous Goods Regulations. IATA. Dangerous Goods Shippers must comply with all Express Cargo Afrique amendments contained in the current edition of the IATA Dangerous Goods Regulations. Shipments of dangerous goods subject to ADR require special transport agreements and the Shipper must contact Express Cargo Afrique to make all necessary arrangements prior to shipment. 11.6 Lithium Batteries. Non-rechargeable lithium (UN 3090) batteries require prior approval before shipment. This applies to lithium batteries permitted under Section IA and Section IB of the IATA Regulations. Express Cargo Afrique does not accept lithium batteries (UN 3090 and UN 3480) tendered as Shipments subject to Section II of the IATA Regulations; They must be submitted in accordance with the requirements of Section IA and Section IB of the IATA Regulations. In addition, Express Cargo Afrique Express refuses to take charge of batteries that are used or intended for recycling or disposal, including damaged or defective batteries (see IATA amendment FX-04). 11.7 Preparation of Shipments. The Sender is responsible for identifying, classifying, packing, marking, labeling and completing the documentation for Dangerous Goods Shipments in accordance with applicable international treaties, laws and regulations. The Sender is also responsible for ensuring that the Recipient complies with all applicable treaties, laws and regulations. Each Shipment must be accompanied by the appropriate dangerous goods documentation (eg Shipper's IATA Dangerous Goods Shipping Declaration Form) when required. To the extent that Express Cargo Afrique does not provide packaging and shipping solutions for Dangerous Goods Shipments, Express Cargo Afrique may require the Shipper to use an experienced packaging and shipping supplier to resolve a problem related to a Shipment of dangerous goods, so that Express Cargo Afrique can fulfill its delivery safely. Failure by Shipper to prepare dangerous goods in accordance with this Section may render the Shipment undeliverable. Shipper must provide all necessary information and complete all dangerous goods boxes on the Waybill. Shippers using electronic systems to ship should select, as appropriate for any electronic system, special services, special handling, or any other indicator intended to indicate that the Shipment contains dangerous goods. When using a Paper Waybill rather than an electronic shipping solution, Dangerous Goods can only be shipped internationally using the Express Cargo Africa International Waybill. 11.8 Packaging. Express Cargo Afrique packaging may not be used to ship dangerous goods (including dry ice), with the exception of (a) lithium batteries permitted under Section II of the IATA Regulations, which may be shipped in Express Cargo Africa boxes and tubes and (b) Biological Substances, Category B (UN 3373), which may be shipped in Express Cargo Africa packaging. 11.9 Handover and Delivery of Dangerous Goods. Some Express Cargo Afrique sites cannot accept dangerous goods. Certain Express Cargo Afrique sites do not accept certain classes of dangerous goods and not all Express Cargo Afrique Transport Services are eligible for the transport of dangerous goods. Express Cargo Afrique reserves the right to refuse Dangerous Goods at any site where they cannot be accepted in accordance with applicable law or at the discretion of Express Cargo Afrique. If the package is not handed over to an Express Cargo Afrique site whose personnel accept dangerous goods, the Shipment must be entrusted to Express Cargo Afrique via a scheduled collection at the customer's site. 11.10 No rerouting. Dangerous goods cannot be sent to an address other than the address of the Recipient initially planned and communicated by the Shipper or confiscated by Express Cargo Afrique and handed over to the authorities if necessary. 11.11 Potential liability of the Shipper. Applicable laws or regulations may require Express Cargo Afrique to report incorrectly declared or undeclared Dangerous Goods Shipments to the appropriate regulatory or governmental authorities. The Sender may be required to pay fines or penalties under applicable law. 11.12 The Section (Money Back Guarantee) does not apply to Dangerous Goods Shipments. 12. Routing. Express Cargo Afrique determines the routing methods for all Shipments. The routing route may change from time to time without notice. Express Cargo Afrique cannot divulge detailed information concerning these routes nor the details of the security measures relating to the network, in order to protect the goods traveling on the said network. Audits of places and vehicles of the Express Cargo Africa network are not authorized, except statutory or legal obligation. 13. Delivery. 13.1 Shipments are delivered to the address of the Recipient subject to Sections 16.7, 16.8 and 16.9 below. There is no obligation to deliver the Shipment personally to the Recipient. Express Cargo Afrique may deliver a Shipment to the Recipient or to any other person appearing to have the authority to accept delivery of a Shipment on behalf of the Recipient. Shipping addresses should always include the recipient's full address, phone number, and email address. 13.2 A PO Box may be used for certain international drop-off locations, provided that the Sender provides Express Cargo Afrique with the Recipient's telephone number to facilitate delivery. 13.3 Under no circumstances will Express Cargo Afrique be liable for any claim for seizure or detention of goods in transit by customs or any other government authority. 13.4 Items addressed to hotels, hospitals, public service offices or facilities, university campuses or any other location with a mail reception service or central reception area may be delivered to such service or reception area, unless otherwise stipulated or agreed by Express Cargo Afrique prior to shipment. 13.5 Express Cargo A frica will treat any requested address change that does not constitute re-routing or address correction as a new Shipment, and new Freight Charges may apply. 13.6 Subject to service availability, Saturday & Sunday deliveries will incur special handling charges in countries where Saturday & Sunday are not Working Days. 13.7 Express Cargo Afrique may refuse to collect or deliver a Shipment, or use alternative methods of collection or delivery, in order to ensure the safety of its employees or if Express Cargo Afrique deems that its services would be used in violation of any applicable law, regulation or rule. 13.8 Shipper Delivery Instructions: Delivery Signature Options at. Express Cargo Afrique offers "Delivery Signature Options", which can be selected by the Shipper when completing the Waybill, or delivery note, from and to selected countries and territories, and for certain Services of transport (see expresscargoaf.com or contact Express Cargo Afrique Customer Service for more information). b. The Sender acknowledges that the Signature for Delivery Options selected by the Sender may include, without limitation: (i) the tendering of a Shipment without a signature on delivery; (ii) delivery to a neighbour, doorman/janitor or other similar person; (iii) delivery of a Shipment only to an adult person at the delivery address; or (iv) more than one of the preceding possibilities. The choice of a Delivery Signature option by the Sender shall prevail over any additional delivery instructions communicated by the Recipient. vs. Additional fees may apply for Delivery Signature Options. See Section 4 (Fuel and Other Additional Charges). d. If a Delivery Signature Option is not chosen, Express Cargo Afrique will apply its standard delivery procedures. 13.9 Delivery Instructions from the Sender: B2C Shipments at. To a given address, B2C Shipments may be delivered by Express Cargo Afrique in accordance with the additional instructions transmitted by the Recipient. The Shipper expressly acknowledges and accepts that these instructions may differ from the delivery instructions initially agreed or the delivery time agreed between Express Cargo Afrique and the Shipper. b. The Sender acknowledges and agrees that the instructions of the Receiver may concern, in particular: (i) the delay of the delivery time; (ii) delivery to a neighbor, doorman or receptionist; (iii) delivery to another address or person, provided that such other address is in the same country as that shown on the Waybill; (iv) providing instructions on where to drop off the B2C Shipment without signature on delivery; (v) deposit of the B2C Shipment at a collection point (eg retail); or (vi) more of previous instructions. In the event of cancellation (of part) of the transport before delivery by the Sender and/or the Consignee, all Charges remain due and payable by Express Cargo Afrique. vs. Express Cargo Afrique may periodically change the availability of delivery options for B2C Shipments, depending on geographical restrictions and other restrictions. For more information on availability and terms and conditions of delivery options, please refer to expresscargoaf.com. d. The Section (Money Back Guarantee) does not apply to B2C Shipments for which the Recipient has provided additional delivery instructions in accordance with this provision. e. If a Recipient provides additional delivery instructions for non-B2C Shipments, then Sender acknowledges and agrees to be bound by this Section below. 14. Redelivery. 14.1 Company Deliveries. Express Cargo Afrique will make a new delivery attempt, automatically or on request, in the following cases: (a) no one is present at the address of the Recipient or its neighbors to sign receipt of the Shipment, and no waiver of signature is recorded; (b) the Sender has selected a Signature Option for Express Cargo Africa delivery and no eligible Consignee is present to sign for receipt of the Shipment; or (c) Express Cargo Afrique decides, in its sole discretion, that the Shipment cannot be delivered. If it is impossible to finalize the Company Delivery after three attempts or in the absence of delivery within five Business Days following the date of the first delivery attempt and, where applicable, in the event of completion of customs clearance formalities within the country of destination, the Shipment will be considered undeliverable (see Section (Undeliverable Shipments)). 14.2 Individual Deliveries and B2C Shipments. If it is impossible to finalize a Private Delivery or to deliver a B2C Shipment on the first attempt to the Address of the Recipient or to the address of a neighbour, Express Cargo Afrique reserves the right, at its sole discretion, to make a new delivery attempt, to retain the Shipment until receipt of new delivery instructions from the Sender or the Recipient or to deliver it to an address to be determined by Express Cargo Afrique. In the event that Express Cargo Afrique cannot carry out a Specific Delivery despite several attempts, or in the event that the Sender or the Recipient does not provide new delivery instructions, or even if Express Cargo Afrique cannot proceed with the delivery to another address to be determined by Express Cargo Afrique, the Shipment may be considered undeliverable (see Section (Undeliverable Shipments)). 15. Undeliverable Shipments. 15.1 An Undeliverable Shipment is a Shipment that cannot be delivered for any number of reasons, including but not limited to where: (a) the Recipient's address is incomplete, illegible, inaccurate or cannot be located; (b) the Recipient of a Shipment cannot be contacted or the Recipient fails to retrieve the Shipment; (c) the Shipment was addressed to a destination that is not served by Express Cargo Afrique; (d) the Recipient's offices are closed; (e) delivery is impossible due to the unavailability or refusal of a suitable person to accept delivery or to sign for delivery of the Shipment; (f) the Shipment cannot be cleared; (g) the Shipment is likely to damage or delay other Shipments or property or injure persons; (h) the Shipment contains Prohibited Goods; (i) the Recipient is unable or unwilling to pay for a “Bill Recipient” Shipment; (j) the Shipment was not properly packaged; (k) the contents of the Shipment or its packaging are damaged to such an extent that repackaging is not possible; or (l) for any of the reasons discussed in Section (Redelivery). 15.2 In the event that a Shipment turns out to be undeliverable for any reason whatsoever, Express Cargo Afrique may attempt to notify the Sender in order to organize the terms and conditions for the return of the Shipment, without prejudice to local regulatory constraints. . If the Sender cannot be contacted within five Business Days or does not give instructions within a reasonable time as set by Express Cargo Afrique, Express Cargo Afrique may return the Shipment to the Sender, temporarily place the Shipment to a general warehouse or bonded warehouse or destroy the Shipment. If a Shipment cannot be delivered, cleared or returned, the Shipment may be transferred or destroyed by Express Cargo Afrique. The Sender will be responsible for all costs and Fees and commissions incurred for ret deliver the undeliverable Shipment, store it or destroy it, unless the non-delivery of the Shipment is attributable to Express Cargo Afrique. 15.3 Shipments which cannot be returned due to the existence of local regulatory constraints will either be temporarily placed in a general warehouse or in a bonded warehouse, or destroyed by Express Cargo Afrique in accordance with local legislation. The Shipper agrees to pay the costs incurred by Express Cargo Afrique for said storage or said destruction. 15.4 The Return Costs will be borne by the Sender as well as the Initial Costs, unless the non-delivery of the Shipment is attributable to Express Cargo Afrique. Likewise, the other costs incurred by Express Cargo Afrique within the framework of the return procedure will be due by the Sender. For returned Undeliverable Shipments that contain dangerous goods, the Sender must provide a completed Waybill for the return and any other necessary documentation. 16. Money Back Guarantee. Express Cargo Afrique offers a Money Back Guarantee for certain Transportation Services, subject to these Terms. This Money Back Guarantee may be suspended, modified or revoked by Express Cargo Afrique at any time and without notice to the Shipper or the Consignee. Said suspension, modification or revocation applies to Shipments tendered to Express Cargo Afrique after this date. Detailed information regarding the current status of the Money Back Guarantee is available at expresscargoaf.com. 16.1 Money Back Guarantee. at. In the event of a Service Failure and on simple request, Express Cargo Afrique, depending on your choice, will reimburse the Transport Costs to the debtor or issue a credit note on the invoice concerned, subject to the limitations stipulated below. vs. If a Shipper delivers Parcels that exceed the number, type, size or weight of Parcels delivered by the Shipper on average over the year to the site concerned, Express Cargo Afrique may accept said Parcels but suspend the refund guarantee. or adjust delivery times. d. In the event of a Service Failure, this Money Back Guarantee is the Sender's sole remedy to recover all or part of the Transportation Charges relating to a Shipment. If the Money-Back Guarantee is suspended, there is no commitment to a delivery time for the affected Shipments and therefore no recourse or recovery of Freight Charges for what would otherwise constitute a Default. on duty. 16.2 Restrictions. The following restrictions apply: at. A Parcel can only be the subject of a single reimbursement or a single invoice. If more than one package is shipped, this Money Back Guarantee applies to each Package in the Shipment. If the Service Failure concerns only one Parcel of the Shipment, the refund or the credit note invoice will only be granted in proportion to the Transport Costs applicable to this Parcel and most often up to 20%. b. Any credit note or any refund granted under the Money Back Guarantee will be exclusively allocated to the Transport Costs relating to the Disputed Shipment. The Money Back Guarantee does not apply to duties, taxes or Charges other than Freight Charges. vs. If a later delivery than the initial delivery time is requested by the Sender before the first delivery attempt, the delivery time for the application of the money-back guarantee will be adjusted to take into account the date or time required for delivery. d. National local public holidays at the pickup location and at the destination may affect delivery times. The delivery period for the application of the money-back guarantee is extended by a period equal to the duration of the public holiday. The Express Cargo Afrique International Holiday Calendar is available on the expresscargoaf.com website; however, local or regional public holidays in a country may also affect delivery times. e. For Shipments scheduled for delivery during the seven calendar days before Christmas, the delivery period for the purposes of the money-back guarantee is extended until the end of the day of the published delivery date for the service and selected destination. f. If the Sender chooses to deposit the Shipment either in an Express Cargo Afrique approved sending Center, or in an Express Cargo Afrique agency, the delivery period will begin to run from the collection of the Shipment by Express Cargo Africa in said Express Cargo Afrique Authorized Sending Center or in said agency, as the case may be. Details of the applicable collection cut-off times can be consulted in the e-Centre. Express Cargo Afrique approved shipment or agency, if applicable. 16.3 Exclusions. The Money Back Guarantee does not apply and Express Cargo Afrique will not be required to offer a refund or credit for the Freight Charges, if: at. Express Cargo Afrique provides proof of delivery on time, including the date and time of delivery and, where applicable, the name of the signatory who received the Shipment. b. The service failure results, in whole or in part, from any of the circumstances described in the Section (Disclaimers of Liability). d. Incorrect Express Cargo Afrique tracking numbers have been applied to the Parcels or Shipments in question by customers through Express Cargo Afrique electronic shipping devices. e. The Shipment, even if expressly accepted by Express Cargo Afrique, contained Prohibited Goods, dangerous goods or dry ice. f. The Shipment was delayed by customs or other regulatory requirements. g. The delay in delivery resulted from compliance with Express Cargo Afrique's policies regarding the payment of customs duties and taxes prior to customs clearance or delivery. h. The Shipment was delivered to a PO box acceptable for delivery. i. The Recipient has provided delivery instructions to Express Cargo Afrique in accordance with Section (Recipient's Delivery Instructions: B2C Shipments). d. The Shipment was delayed due to incorrect, incomplete or inaccurate information about the Consignee, or the unavailability or refusal of a suitable or eligible person to accept delivery or sign for the Package. k. The Shipment was undeliverable (see Section (Undeliverable Shipments)) or was returned. I. This Money Back Guarantee does not apply to bill adjustment requests based on overbilling. Mr. For International Shipments, if the shipper or consignee specifies a customs broker other than Express Cargo Afrique or Express Cargo Afrique's designated broker. 16.4 Requests for refunds or credits. Failure to comply with any of the following conditions, including the sending of a notification under the conditions and deadlines indicated, will result in the rejection of any request for reimbursement or credit made by the Sender, and by consequently an absence of compensation for any Service Failure suffered by the Shipper: at. Deadline for notifying a request. Express Cargo Afrique must receive notification of a request for reimbursement or credit for the Freight Charges via one of the approved means of communication within 7 days from the date appearing on the invoice (or from the date of shipment in case of prepayment). b. Information required. All Service Failure notifications must include the Sender's Express Cargo Afrique Package Number, if applicable; the number of the Waybill or the Express Cargo Afrique tracking number, the date of the Shipment and the complete and exact contact details of the Recipient. vs. Methods of notifying requests. The debtor may claim a refund or credit on the Transport Costs in the event of a service failure, by email, on the expresscargoaf.com website or by calling Express Cargo Afrique Customer Service. Methods may vary depending on where the Shipment is being sent to. Failure to comply with said notification methods will render the request invalid. For example, partial payment of an invoice is not considered a request to adjust the invoice amount or a notification of a refund request. 17. Limits of Liability. 17.1 Standard Limitations of Liability for Transportation Services. Express Cargo Afrique's liability for loss, damage or delay relating to the provision of the Transport Services shall be limited to the greater of the following amounts: (a) the amount provided for in the applicable Agreements; or (b) 500 dirhams per Shipment (unless the Sender declares a higher carriage value and pays the required charges, as described in Section 17.3). Express Cargo Afrique shall also apply such limits to all claims relating to the provision of the Domestic Transportation Services absent any mandatory or lower liability limits under applicable domestic transportation laws (unless the Shipper declares a higher carriage value and pays the required fees, as described in Section 17.3). 17.2 Limitation of Liability for Other Claims. If not governed by Section 17.1 (Standard Limitations of Liability for Transportation Services), Express Cargo Afrique's liability for loss, damage, delay or any other claim relating to the provision of Ancillary services or relating to any non-compliance with the contractual provisions is limited to 20 dirhams per kilogram, with a maximum amount, in any case, of 10,000 dirhams per event or series of related events. 17.3 Maximum Liability: Declared Value for Carriage. Express Cargo Afrique does not offer transported goods insurance or comprehensive insurance, but the Shipper may choose to pay an additional price to specify a Declared Value for the Carriage on the Waybill beyond the stipulated limits in Sections 17.1 and 17.2 above. If the Shipper opts for such an option, the following conditions apply: at. The Declared Value for Carriage represents Express Cargo Afrique's maximum liability with respect to the Shipment and cannot exceed the Declared Value for Customs. b. Risk of loss above the Declared Value for Carriage is assumed by the Shipper. vs. A fee will be charged for each 500 dirhams (or any fraction thereof) beyond which the Declared Value for Carriage exceeds the amount of the applicable standard liability limits, as stipulated above, up to the amounts maximum stipulated below. The Shipper should refer to the Express Cargo Afrique rate schedule in effect on the date of the Shipment or call Express Cargo Afrique for more information on additional charges. d. Regardless of the Declared Value for carriage, Express Cargo Afrique's liability for any damage, loss or other claim relating to the Shipment shall not exceed the cost of repairing the Shipment, its value after depreciation or its cost of replacement, whichever is lower. Express Cargo Afrique is entitled to request proof of the value of the content of a Shipment for which a claim is made. e. Maximum Declared Value for Customs and Maximum Declared Value for Carriage are limited, may vary by destination, and are not offered in all countries and territories. The maximum Declared Value for customs relating to the contents of an Express Cargo Afrique® Envelope or packaging, regardless of the destination, is 1000 dirhams per Shipment. The maximum Declared Value for the transport relating to the contents of an Express Cargo Afrique® Envelope, whatever the destination, is 1000 dirhams per Shipment. Goods with a value (actual or declared) exceeding these amounts must not be shipped in an Express Cargo Afrique Envelope or an Express Cargo Afrique packaging. f. Unless otherwise stipulated by Express Cargo Afrique, the maximum amount of Declared Value for Carriage cannot exceed 50,000 dirhams per Shipment, except for Freight Transportation Services for which the Declared Value for Carriage cannot exceed 100,000 dirhams per Shipment. g. No compensation is provided for (i) consequential losses or (ii) delays or losses resulting from the Sender's failure to comply with its obligations under these Conditions. h. No compensation is provided for losses relating to Ancillary Services. i. any attempt to declare a carriage or customs value in excess of the maximum amounts permitted under these Terms is null and void. Said declared value will automatically be reduced to the limits authorized for the Shipment. Express Cargo Afrique's acceptance to transport a Shipment whose declared value exceeds the maximum authorized amounts shall not constitute a waiver of any provision of these Conditions. Express Cargo Afrique will not be able to respond to requests for modification of the value declared on the Waybill or invoice after it has been communicated to Express Cargo Afrique. d. When the Sender has not indicated the Declared Value for the carriage of each of the Packages on the Waybill but has indicated a total Declared Value for the entire Shipment, the declared value for each of the Packages will be determined by dividing the total Declared Value by the number of Packages mentioned on the Waybill. Under no circumstances may the declared value of one of the Packages in a Shipment exceed the declared value of the Shipment. 17.4 Unique Items. Express Cargo Afrique's liability for Shipments containing unique Items, whether in whole or in part, is limited to a maximum Declared Carriage Value of 5,000 dirhams per Shipment or any limit stipulated by the applicable Convention in terms of transport of goods, whichever is higher. 18. Disclaimers of Liability. 18.1 Express Cargo Afrique declines all responsibility for: at. Subject to additional restrictions set forth in these Conditions, all damages in excess of the Declared Carriage Value (as limited to the Section (Maximum Liability: Declared Value for Carriage) or the limitation of liability set forth in the applicable Convention or, for shipments originating from and between locations in the same country, in applicable local mandatory law, the greater of the amount prevailing, regardless of whether Express Cargo Afrique had knowledge that such damages may be incurred; b. Special, incidental, consequential or indirect loss or damage, including alternative transportation costs, loss of lost profits, sales, use, profits, anticipated savings, goodwill or opportunities ; and vs. Losses or delays in certain circumstances stipulated in the Section (Money Back Guarantee – Exclusions) . 18.2 The Shipper assumes the risk of loss, damage or delay beyond what is expressly assumed by Express Cargo Afrique under these Conditions. The Sender must take out its own insurance cover, if it wishes. Express Cargo Afrique does not provide any insurance coverage. 18.3 Express Cargo Afrique does not assume any responsibility, nor will it make any adjustment, refund or credit of any kind for any loss, damage, delay, delivery error, failure to deliver , any misinformation or failure to provide information caused by or resulting from any of the following events (non-exhaustive list): at. any action, default or omission of the Sender, Recipient or any other interested party in the Shipment; b. the nature of the Shipment or any defects, characteristics, inherent defects or frailties thereof; vs. failure to comply with these Terms or any other terms and conditions applicable to the Shipment, including shipment of a prohibited Item, dangerous goods, misdeclaration of a commodity, insufficient securing or marking of Shipments, or an incorrect address; d. fines, penalties or other amounts levied against the Sender or Recipient by any regulatory authority or third party; e. Any event beyond the control of Express Cargo Afrique, including a pandemic or epidemic, aerial dangers, dangers emanating from public enemies, public authorities acting within their presumed or actual powers, acts or omissions customs officials, riots, strikes or other local demonstrations, civil disturbances, risks or dangers inherent in a state of war or weather conditions, or national, international or local interruptions of transport networks by air or ground, the criminal actions of any person(s) or entities, including acts of terrorism, natural disasters, interruption or malfunction of communication and information systems (including, without limitation, Express Cargo Afrique), delay for mechanical reasons or conditions that represent a danger for the personnel of Express Cargo Afrique; f. improper or insufficient packaging, including the Sender's failure to use packaging approved by Express Cargo Africa when such approval is sought, recommended or required. In particular, computers, electronic equipment, fragile items must be packed in accordance with Express Cargo Afrique guidelines available on the expresscargoaf.com website. The provision of packaging, advice, assistance and direction regarding the proper packaging of Shipments does not constitute acceptance of any liability by Express Cargo Afrique, unless otherwise expressly stated in writing by Express Cargo Afrique; g. compliance with verbal or written delivery instructions from the Sender, Recipient or anyone claiming to be the representative of the Sender or Recipient; h. a delay in delivery due to compliance with Express Cargo Afrique's policies regarding the payment of Fees; i. the inability of Express Cargo Afrique to provide a copy of the delivery note or a copy of the signature obtained on delivery; d. the erasure, loss or inability to recover data recorded on magnetic tapes, files or any other medium, or the erasure or deterioration of photographic images or soundtracks of an exhibited film ; k. Express Cargo Afrique's non-compliance with "package orientation" graphics (e.g., "UP" arrows, "THIS SIDE UP" markings); I. Express Cargo Afrique's failure or delay in notifying the Shipper or Consignee of any delay, loss or damage to a Shipment, Consignee's incomplete, incorrect or inaccurate address or customs broker, incorrect, incomplete or missing documentation, or non-payment of customs duties and taxes required to release a Shipment; Mr. loss or damage to any individual item for which Express Cargo Afrique has no verifiable deposit receipt, including in circumstances where, at the time of handing over the Shipment to Express Cargo Afrique, the goods have been preloaded in a trailer, palletized or packaged in such a way that the number of items or the contents of the Shipment cannot reasonably be verified; not. loss of personal or financial information, including without limitation social security numbers, dates of birth, driver's license numbers, credit or debit card numbers, and bank details; y. the failure of the Sender to delete Shipments registered in the Express Cargo Afrique shipping system or device, when the Shipment is not delivered to Express Cargo Afrique; p. damage indicated by a shock indicator, inclinometer or temperature measuring instruments; and q. non-compliance with the delivery deadline for any Shipment when the delivery address is incomplete or incorrect (see Section (Undeliverable items) ). 18.4 If Express Cargo Afrique is not liable, including for any liability which exceeds the liability expressly assumed by Express Cargo Afrique in these Conditions, the Sender shall be liable and agrees to indemnify and hold harmless Express Cargo Afrique from any liability for any damage caused by the Shipment to Express Cargo Afrique or to a third party or with respect to any claim made by a third party, in particular the Recipient. 18.5 Any payment made by Express Cargo Afrique following a complaint by the Shipper or a third party cannot be considered as an acknowledgment of liability, nor constitute a waiver of the provisions set out in this Section 18. 19. No Warranty. Except as expressly provided herein, Express Cargo Afrique makes no warranty, express or tacit. 20. Complaints. Express Cargo Afrique will only accept complaints relating to a Shipment, other than a Service Failure (see Section (Money Back Guarantee ), if the applicant complies with any applicable Agreement and the following procedure, failing which no claim may be presented to Express Cargo Afrique: 20.1 Make a complaint. All complaints must be addressed to Express Cargo Afrique within the following deadlines: at. Claims for damage (visible or hidden), delay (including claims for deterioration) or shortage, within 7 days of delivery of the Shipment. Receipt of the Shipment by the Recipient without written reservation mentioning the damage on the delivery note constitutes prima facie proof that the Shipment was delivered in good conditions. b. Any other claim, including, in particular, for loss, defect or delivery error, must be received by Express Cargo Afrique within 3 months of the delivery of the Parcel to Express Cargo Afrique. All such complaints must be notified either at the time of delivery on the applicable delivery register, or via the expresscargoaf.com website, or by contacting Express Cargo Afrique Customer Service. 20.2 Required Information. All claims must include complete Sender and Consignee information, as well as Express Cargo Afrique tracking number, date of Shipment, number of pieces and weight of Shipment. Within 3 months of the delivery of the Shipment to Express Cargo Afrique, all relevant information relating to the complaint must be communicated to Express Cargo Afrique (eg purchase invoices, estimate of repairs). As a prerequisite for Express Cargo Afrique to consider a claim for damage, the consignee must make available to Express Cargo Afrique the contents, original shipping cartons and packaging for inspection by Express Cargo Africa; they should be retained until the claim is settled. 20.3 Restrictions. Express Cargo Afrique is not required to process a claim until all Fees have been paid; the amount of the claim cannot be deducted from the payment of these Fees by the claimant. A Shipment can only be the subject of one complaint. Acceptance of payment of a claim will extinguish any other right to compensation or damages relating to that Shipment. Shippers or Recipients whose Parcels have been tendered to Express Cargo Afrique through a parcel consolidator have no legal or equitable recourse against Express Cargo Afrique. 20.4 Legal Proceedings. The right to claim damages for the transport of parcels carried out by Express Cargo Afrique will be prescribed unless the claim is brought before an authorized court within two years from the actual date of delivery (in in the event of damage, shortage or delay) or the estimated delivery date (in the event of loss, non-delivery or delivery error) or within the framework of any applicable limitation period, whichever comes first. 21. Subcontracting. Express Cargo Afrique reserves the right to subcontract all or part of its services. 22. Entire Agreement. These Terms represent the entire agreement between the parties and, subject to the Section (Application) , take precedence over all other general conditions, oral or written. These Terms may only be waived by express written agreement between the parties. 23. Assignment. Neither the rights nor the duties of either party under these Terms may be voluntarily delegated or assigned without the prior written consent of the other party, however Express Cargo Afrique may assign all or part of its rights and delegate its obligations under these Terms to one of its affiliates. Without limiting the foregoing, these Terms are binding upon and inure to the benefit of the parties and their successors and permitted assigns. 24. Non-Waiver. The non-performance or non-enforcement by Express Cargo Afrique of any provision of these conditions does not in any way constitute a waiver of this provision and does not in any other way affect the right of Express Cargo Afrique to require the application of this provision. 25. Compulsory duty. These Terms do not exclude any liability where such exclusion of liability is prohibited by law. In the event that any provision of these Terms or any provision referred to herein is contrary to any binding international treaty, local law, regulation, ordinance or administrative requirement, the effects of such provision shall be limited to the extent permitted by law and this limited stipulation shall remain applicable to the contract between Express Cargo Afrique and the Shipper. The invalidity or unenforceability of any of the stipulations of these Conditions shall not affect the validity of the other stipulations. 26. Governing Law and Jurisdiction. Except as otherwise provided in the applicable Agreements, disputes arising out of these Terms or relating to the Services performed by Express Cargo Afrique hereunder shall be governed by the laws and courts of the country or territory in which the Shipment is delivered to Express Cargo. Africa for the purpose of performing its Services. Name: Express Cargo Africa Email: contact@expresscargoaf.com To consult the shipping conditions in PDF version, in force from February 21, 2022, (only in French & English ). To download Application Définitions Frais Carburant et autres frais supplémentaires liés au ervice de ramassage Ajustement des factures et poids volumétrique. Facturation. Préparation des envois. Refus ou rejet des envois. Inspection des envois Prohibées. Dangereuses. Acheminement Livraison Relivraison Envois Garantie de remboursement Limite de responsabilité exclusions de responsabilité Absence de garantie Reclamations Sous-traitance intégralité cession Non renonciation Droit obligatoire Droit applicable et juridiction

En temps réél visualisé les dates de départ et d'arrivée de nos colis livrés dans plusieurs pays africains. Subscribe to our Newsletter and receive by email information on our different departures. Name E-mail Phone Number Subscribe Thank you for what you sent ! TRACK YOUR PACKAGE Tracking TRAVEL DATES See dates ESTIMATE Get a quote

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Les services que nous offrons à nos clients partout en Afrique, en passant par le transport routier, le fret aérien ainsi que le transport maritime. Services We want in our mission to erase the barriers between trade in Africa in order to allow Africans to send and receive parcels and goods with the simplest way. Within Express Cargo Afrique, each year the teams reinvent themselves, mobilize to offer a quality service in each project that we carry out, everywhere in Africa (Mali, Ivory Coast, Burkina Faso, Guinea Conakry, Niger, Senegal, Gabon, Congo-Kinshasa, Congo-Brazzaville, Angola and much more... TRUCK TRANSPORT Through our Trucks, the various goods of our customers take the road for a period varying from 2 to 3 weeks until the arrival at destination and that in complete safety. We ship from Morocco to West Africa and from West Africa to Morocco. AIR FREIGHT Through our air network and by freight, the various goods of our customers take the air route for a period varying from 4 to 5 days by air freight from Morocco. DELIVERY Express Cargo Afrique offers a personalized solution to its customers who are unable to travel to our various agencies. This delivery solution allows you to be delivered wherever we are present with a customer service that ensures the arrival of your packages. MARITIME TRANSPORT Express Cargo Afrique offers personalized solutions for shipping your parcels by sea in full container or groupage. E-COMMERCE We provide our clients operating in the field of e-commerce with everything they need to accelerate their growth in the field in Africa. MOVE We provide our customers with a pick-up service, a sales agent and a handling team to give them an estimate on site, pack and facilitate the task during their moving process. Learn more Learn more Get a quote Prénom Send E-mail Learn more Company First name Last name Thank you for what you sent !

Discover the different countries we serve in Africa from our warehouses in Morocco. Our destinations From MOROCCO we serve several countries in AFRICA. Our customers trust us by helping them transport their goods safely and as quickly as possible anywhere in Africa. Get a quote West Africa Through our Trucks, the various goods of our customers take the road for a period varying from 2 to 3 weeks until the arrival at destination and this in complete safety. Mauritania Our various clients in Mauritania are delighted with the service that we provide them in an incredible time and receive their goods in safety. Ivory Coast Our various clients in the Ivory Coast are delighted with the service that we provide them in an incredible time and receive their goods in safety. Senegal Our various clients in Senegal are delighted with the service we provide them in an incredible time and receive their goods in safety. Mali We ship different packages and goods to Mali from Morocco. Whether you are an individual or a trader, we support you for your business. Burkina Faso We ship various packages and goods to Burkina Faso from Morocco. Whether you are an individual or a trader, we support you for your business. Niger We ship various packages and goods to Niger from Morocco. Whether you are an individual or a trader, we support you for your business. Guinea Conakry Our various customers in Guinea are delighted with the service we provide them in an incredible time and receive their goods in safety. West Africa Through our air network, the various goods of our customers take the air route for a period varying from 4 to 5 days until arrival at destination and this in complete safety. The Ivory Coast Our various customers in Ivory Coast are delighted with the service we provide them in an incredible time and receive their goods safely. Central Africa Through our containers, the various goods of our customers take the Seaway for a period of 1 months and a half until arrival at destination and that in complete safety. Cameroon Via the seaway we serve the countries of Central Africa including Cameroon and this as soon as possible and our customers receive their goods safely. Get a quote Central Africa Through our containers, the various goods of our customers take the Seaway for a period of 1 months and a half until arrival at destination and that in complete safety. By air we serve the countries of Central Africa including Congo-Brazzaville and this as soon as possible and our customers receive their goods safely. Get a quote TRACK YOUR PACKAGE Tracking TRAVEL DATES See dates ESTIMATE Get a quote